FAQ

The Feedback form appears behind my video.

If you have a flash video you need to add this code to the video or flash element:   <PARAM NAME=”WMODE” VALUE=”opaque”

If you have a YouTube Video you need to add this code add at the end of the YouTube code:  &wmode=opaque

The Feedback form displays strangely on my site.

If you’re WordPress Settings > General paths have different URL’s it may cause an issue with ACME Feedback.  We’ll have a fix for this in our next update, but to fix manually you’ll need to edit the acmefeedback.php file via the Plugin editor.  You’ll need to replace all instances of (‘url’) with (‘wpurl’) and save.  If you need our assistance just fill out a support ticket with your wp login info.

Comments

    • Nick Stubbs
    • April 24, 2012
    Reply

    Great product and easy to set up. How many blogs can I use this on?

      • afadmin
      • April 24, 2012
      Reply

      You can use it on all your personal sites.

    • Trent Jessee
    • April 28, 2012
    Reply

    does this work well on multisite wordpress?

      • afadmin
      • April 28, 2012
      Reply

      It’s a new plugin and we don’t know anyone whose tested on multisite. If you have any issues let us know.

    • Trent Jessee
    • April 28, 2012
    Reply

    I’ve installed it on my multisite so I’ll let ya know of any issues. Thanks!

    • Trent Jessee
    • April 28, 2012
    Reply

    Overall this a nice plugin, great work! One bug i found in my install was in the “questions” area. I have three questions and then when I click on the minus button to delete the 4th blank question it deletes the 4 and the 3rd question that I made. It doesn’t allow me to delete the blank 4th unneeded question.

    Do you plan on providing update releases of this plugin?

    Thanks

      • afadmin
      • April 28, 2012
      Reply

      We will look into that.. we didn’t think anyone would really use the minus buttons.. the idea is that you can keep adding questions.. then select the five questions you want to display on the main settings page.

      And yes, we just launched the plugin but we have many other feature ideas if it becomes popular.

    • Trent Jessee
    • April 28, 2012
    Reply

    When i put the gravity forms widget in the ACME widget box it works when I test it but the display of the form upon the popup shows this javascript text..any tips on how to remove it or why it’s showing like that?

    jQuery(document).ready(function(){jQuery(document).trigger(‘gform_post_render’, [3, 1])});

    • Dan Nickerson
    • April 28, 2012
    Reply

    Gravity forms is not something we’ve tested. Most likely it’s a jquery conflict of some sort. It’s something I’ll have to ask the programmer to look into.. I can’t say when I’ll have an answer, sorry for the problem.

    • Trent Jessee
    • April 28, 2012
    Reply

    Also I think it would be better to ask what pages to Place the pop up on, instead of the page/post id’s to exclude them from for sites like mine that have alot of pages and posts. It’d be easier to simply type 1 or 2 ids instead a ton of them. thanks

    • Bob Hilke
    • June 18, 2012
    Reply

    I installed but do not see how to add content on the left side like your demo video shows. Where do I set that up? Thanks.

      • Dan Nickerson
      • June 18, 2012
      Reply

      Just goto Appearance > Widgets and you’ll see the ACME Feedback Widget. That’s how you control left side content.

  1. Reply

    Once I use a multiple-choice answer format, all subsequent questions have the words: first answer, second answer, third answer across them.
    This is poor and would confuse people, I think.
    Any way to turn this effect off?

      • Dan Nickerson
      • July 21, 2012
      Reply

      I don’t understand what you mean by “poor”. Those are examples. You are supposed to overwrite them with your own answers. If you’re using a text answer, you’ll need to remove them from the “select from list” box or they’ll display. If this doesn’t help please open a support ticket and include your link.

      I should also add that the only questions that show are the ones you’ve checked in the main settings panel. So make sure you didn’t select question 4 if you’re not using it.

    • Markus
    • July 29, 2013
    Reply

    Is there a way to insert the popup on a static html page inside of wordpress ? Some kind of javascript or AJAX or php call to let it popup on exit ?
    I changed my contact-page to a static html page because of the page speed. Exept of this contact page my whole site uses wordpress.
    Is it possible to use it with the static page or does it require a wordpress page/post to work ?

    • Dan Nickerson
    • July 29, 2013
    Reply

    If you view the source code of a WP page with ACME feedback on it, you’ll see code at the very bottom which can be copied and pasted into a static html page. However, you’ll also need to add all the includes and a lot of wp jquery files in order for this to work. And I just tested this and it still didn’t work 100% correctly.

    My recommendation would be just use basic exit popup code you can find for static html files if you want to use outside of wordpress.

    Or just get a new host, or a CDN so page speed issues aren’t a concern.

    • Markus
    • July 30, 2013
    Reply

    Thanks for your reply. Next question: is it possible to only load the required jquery and other javascripts on the page/post where the survey will be displayed or does the plugin load all the files globaly ? I mean: does it load all the scripts on every page/post even if I don’t want the plugin to appear on the other pages ?
    Can I force the plugin to only load all the scripts on the page/post that I want ? Because of the page speed and the loading time.

    • Dan Nickerson
    • July 30, 2013
    Reply

    If you’re saying in WP, yes it loads all the files globally on every page regardless of if you’ve got it disabled on the page.

    Page speed time has never been a concern before with any of our customers. It sounds like you need to upgrade your host, install a caching plugin or use a CDN service like Cloudflare if you have page speed issues.

  2. Reply

    I need to know if there is a way to disable the Exit popup if a user has already filled out another form on our site. If they have already requested a Free Quote, I don’t want the popup to fire off and give them a $250 discount for a free quote…that would be awkward and embarrassing to say the least.

      • Dan Nickerson
      • March 26, 2014
      Reply

      It would be possible, but would have to be custom coded. It’s not something I can give you a simple fix for, the plugin would have to be rewritten and custom coded for your site and lead form. You could hire an outsourcer on Odesk or Freelancer for this kind of functionality.

      1. Reply

        That’s fine. Just wanted to make sure I wasn’t missing a setting somewhere!

    • Hamza
    • May 25, 2014
    Reply

    Hi there,

    I have 4 questions please
    1. Does the plugin have a tool to analyse the results and put them in pie charts for example?
    2. Can you configure it so that it pops up when people close my website?
    3. Can you access the survey on a different webpage? (with a http url)
    4. How do you get support if there is a problem?

    Thank you,
    Hamza.

      • Dan Nickerson
      • May 25, 2014
      Reply

      1. No, if we did we’d certainly feature that kind of option, but our focus is more quick feedback versus analytics.
      2. It closes based on a mouse scroll exit already, not on browser close, but mouse scroll has same effect.
      3. With additional coding yes, but it’s not a feature or option. A coder could easily modify for you.
      4. We have a support link on every page, and it’s faster than leaving a comment. I answer all support email 365 days a year.

  3. Reply

    Will the exit popup on landing pages trigger a “no bounce” reading in Google Analytics?

    That is the visitor actually exits on the landing page but on exit the POPUP is triggered. Generally, visitor activity is viewed as non-bounce. Then the page does record as an exit page.

    But, about the bounce reading … does the exit popup negate the bounce reading even if the visitor does bounce away?

      • Dan Nickerson
      • August 21, 2014
      Reply

      I honestly don’t know. it’s never been brought or tested and I can find very little information on Google about exit pops/bounce rate. My best suggestion is to simply test it and look at the stats you’re most concerned with after a few days.

    • Larry Hart
    • May 14, 2015
    Reply

    Is there a way to change the font color in the title?

      • Dan Nickerson
      • May 14, 2015
      Reply

      Yes, on the customization tab in the “popup content template” you’ll see some CSS elements. You can just add a color to the title element like so. .ui-dialog-title {font-size:18px;color:#fff;}

        • Larry Hart
        • May 15, 2015
        Reply

        Thanks. That was easy!

    • Larry Hart
    • May 15, 2015
    Reply

    Thanks. That was easy!

  4. Reply

    I was just wondering if this plugin is still available and is still maintained as of July 2015?

    Can a video be embedded in the widget area on the left or in the HTML area on the right?

      • Dan Nickerson
      • August 7, 2015
      Reply

      Steve, sorry for this missing this.. the notification got filtered. Yes, it’s still maintained and a new release is coming out next week as well. Yes, a video can be embedded into the widget area on the left. We also have a new option in next release to make the whole popup one widget.

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